Shipping Policy
At Garden of Erotica, we are committed to providing a reliable and discreet delivery experience.
All orders are processed within 24–48 hours (excluding weekends and public holidays). Orders are shipped exclusively within the United States and Canada.
We partner with trusted carriers such as UPS, FedEx, and USPS, depending on the destination and package weight. Once your order has been dispatched, you will receive a tracking number to monitor delivery progress.
Estimated delivery times typically range between 2–7 business days, depending on the shipping location. Please note that delivery times are estimates only and may vary due to external factors beyond our control.
For your privacy, all orders are shipped in plain, discreet packaging with no indication of the contents.
Returns & Refund Policy
Due to the nature of the products sold on our platform, all sales are considered final.
Garden of Erotica offers intimate and hygiene-related products. For reasons of health protection, hygiene, and consumer safety, we do not accept returns, exchanges, or refunds once an order has been delivered.
This policy applies to all items, including but not limited to:
- Adult toys
- Intimate accessories
- Personal wellness products
Exceptions (Damaged or Incorrect Items Only)
We will only accept claims under the following conditions:
- The item received is defective due to manufacturing issues, or
- The item received is incorrect (fulfillment error)
In such cases, you must contact us within 48 hours of delivery.
To process your request, you must provide:
- Proof of purchase
- Photographic evidence of the issue
If your claim is approved, we will offer a replacement or refund at our discretion.
Important Notice
We reserve the right to refuse any return or refund request that does not meet the conditions outlined above.
Shipping costs are non-refundable under all circumstances.
Contact
For any shipping-related or order-related inquiries, please contact our support team.
EXCEPTIONS
Software, video games, Perfume, and Cologne are not returnable or refundable due to the nature of these products.